Terms of Use

Effective Date: March 31, 2025

Last Updated: March 31, 2025

These Terms of Use (“Terms”) govern access to and use of the customer support portal(“Portal”) provided by BroadField Technology, LLC (“BroadField,” “we,” “our,” or “us”). By accessing or using the Portal, you (“you” or “User”) agree to be bound by these Terms.

1. Authorized Use

The Portal is intended solely for use by authorized employees of BroadField's clients to submit and manage IT support tickets. You must use the Portal only for lawful purposes and in accordance with these Terms.

2. User Responsibilities

By using the Portal, you agree to:

  • Keep your login credentials confidential and not share them with others.
  • Provide accurate and complete information when submitting support requests.
  • Refrain from using the Portal to submit any malicious, harmful, or abusive content.
  • Immediately notify BroadField of any unauthorized use of your account or credentials.

3. Acceptable Use

You may not:

  • Attempt to gain unauthorized access to systems or data.
  • Introduce viruses, malware, or any harmful code into the Portal.
  • Interfere with the operation or security of the Portal.
  • Use the Portal in a way that violates any applicable laws or regulations.

4. Privacy

Information submitted through the Portal is subject to BroadField’s Privacy Policy. By using the Portal, you consent to the collection and use of information in accordance with that policy.

5. Availability

While we aim to provide continuous access to the Portal, we do not guarantee that thePortal will be available at all times or without interruption. Scheduled maintenance or technical issues may result in temporary downtime.

6. Limitation of Liability

BroadField shall not be liable for any indirect, incidental, or consequential damages arisingout of or related to use of the Portal. The Portal is provided “as is” and “as available.”

7. Modifications

BroadField reserves the right to modify these Terms at any time. Continued use of thePortal after any changes constitutes your acceptance of the revised Terms.

8. Contact

For questions regarding these Terms, please contact us at: